FAQ (Frequently Asked Questions)
Our FAQ answers common questions about working with a dedicated Virtual Expert (VE) from Global Virtual Experts—covering everything from services and scheduling to onboarding, pricing, and data security, so you know exactly what to expect.
About Our Services
Our VEs are highly skilled professionals based in the Philippines. Each one goes through a multi-step screening process, including assessments and interviews, to ensure quality and fit.
Tasks include executive support, admin, email and calendar management, customer service, bookkeeping, content creation, data entry, social media management, research, and more.
A dedicated VA works exclusively with your company during their scheduled hours, ensuring consistency, deep familiarity with your operations, and confidentiality.
If you hire a full-time Virtual Expert, they work exclusively with your business during their scheduled hours. For part-time arrangements, a VE may support more than one client, but their time and tasks will remain fully dedicated to you during the hours you’ve booked.
Yes. All VEs are proficient in both spoken and written English. Communication skills are part of our hiring criteria.
Scheduling & Availability
You choose the schedule. Most clients request 4- or 8-hour shifts aligned with their business hours. Weekend or holiday coverage can also be arranged.
Yes. Our VEs can adjust to your preferred time zone. While GVE currently serves many U.S.-based clients, we’re also open to working with businesses in other regions such as Europe and Australia.
Yes. Your Virtual Expert can work on weekends or holidays if requested. We tailor each schedule based on your business needs, ensuring your VE is available when you need support most.
Yes. Our services are fully remote and accessible from anywhere with internet.
Getting Started & Onboarding
We begin with a free consultation. Once we understand your needs, we shortlist VEs, you interview and select, and we onboard your chosen VE within a few days.
It usually takes 5–10 business days. If you need a faster turnaround, we may have pre-vetted VEs available to deploy immediately.
Absolutely. You’ll receive a shortlist of qualified candidates, and you’re free to interview and choose who you work with.
We finalize the agreement, set the start date, provide onboarding support, and assign a client success representative to ensure a smooth launch.
Pricing & Payments
Pricing depends on the role, experience level, and hours required. Contact us for a tailored quote. We offer competitive, all-inclusive monthly pricing.
No. We provide transparent, flat-rate pricing with no hidden or surprise fees.
We offer flexible payment methods for your convenience.
ACH Transfer
A link to our secure payment portal will be sent directly via our invoicing system through email or text message. This allows you to complete your payment easily.
Credit Card
We accept all major credit cards. Please note that a 3.5 percent transaction fee applies to credit card payments and will be added to the total amount due. The cardholder is responsible for covering this fee.
Monitoring & Support
We use a time tracker to record your VE’s work hours accurately. In addition, you’ll receive a daily task report that outlines what was accomplished each day, giving you full visibility into your VE’s output and progress.
You’ll be assigned a client success manager who can help with feedback, adjustments, or any concerns.
Yes. If your VA isn’t the right fit, we will provide a replacement promptly, at no additional cost.
Security, Confidentiality & Tools
All VEs sign a strict non-disclosure agreement (NDA). We also train them in data protection, secure file handling, and client confidentiality protocols.
Yes, you may request that your VE sign an additional NDA specific to your business.
Our VEs are equipped with reliable internet, headsets, and laptops/desktops. If you use specific platforms (CRMs, PM tools, etc.), your VE will be trained accordingly.
Yes, provided they have access to the tools or systems you authorize (like VoIP, travel platforms, etc.).
Virtual Assistant Solutions for YOUR Business Success!